Customer Service

Dear users:
Welcome to contact China Train Guide.Com.
At China Train Guide, we care you! We strive to provide cost-effective passenger transport solutions for you to get around Mainland China and we encourage you to contact us any time convenience. You can contact us in any of the following ways:

  1. ✉ Email:
  2. For train schedule, ticket booking, general travel inquiries, please send email to; for advertising space purchasing, partnership and press release, please send email to; for technical support, please send email to; for other kinds of passenger transportations, please send email to
    It normally takes a few minutes to two days to response you in email depending on our availability. In business days, we would reply you in no more than 24 hours.
  3. ☎ Wechat:
  4. For instant messaging, we would recommend you to contact us through Wechat. Once you have installed Wechat APP on your mobile device, you can just open it and scan the QR code below to contact us:

  5. ☏ Skype:
  6. Our Skype ID is "webprochina"
We hope you have a good time in China!